FAQ

Default solution folder, feel free to edit or delete it.

My account is currently Locked?
We have recently upgraded our security features and your account may have gotten temporarily LOCKED if you did not have any of the security features enabled...
Tue, 25 Feb, 2014 at 8:40 AM
How do I Register for an account?
On the Menu Bar please click on the Sign In / Register Button Under the  Register / Forgot Password  section fill your e-mail address and the verificatio...
Thu, 20 Feb, 2014 at 5:10 PM
How do I Reset the password for my account?
On the right menu bar click on the  Sign In / Register tab Under the Register / Forgot Password section Fill your e-mail address and the v...
Tue, 12 Aug, 2014 at 2:24 PM
I Sent Bitcoin to my Deposit Address, But my Balance hasn't Changed?
Our system sweeps for new deposits for current active accounts. Please login to your account , and recheck your balance in about 10 - 20 minutes on...
Wed, 1 Oct, 2014 at 12:42 AM
Does the Deposit Address Changes?
The Deposit address may change from time to time Please verify your Deposit Address before making a deposit to your account 
Mon, 17 Mar, 2014 at 5:03 PM
How do I change my e-mail address on my account?
The only way to do this is to register with a new e-mail address Then transfer any of your holdings to the new account via the “xfr” button next to th...
Tue, 18 Mar, 2014 at 11:51 AM
What is Google Authenticator app?
The Authenticator provides a six digit one-time password users must provide in addition to their user name and password to log into their account. It only w...
Thu, 20 Feb, 2014 at 12:25 PM
How to Enable Google Two Way Authenticator?
Log in into your account  Go to the Security Centre tab in the right menu bar Click on Google 2 Factor Authentication  On your Google Authenticator...
Mon, 14 Apr, 2014 at 5:52 PM
How to Reset 2 Factor Authentication?
Please send an email to support@havelockinvestments.com: Subject on the email : 2FA
Sat, 20 Sep, 2014 at 8:39 PM
What is Country Based Login Restriction?
Its a security option that will only let you log in into your account from the country you had selected.  
Fri, 20 Jun, 2014 at 11:36 PM